About the Use of Cookies on Our Website

Cookie policy

At EMDESK, we are prawn to collect and use your data in the most transparent manner. We would like to inform you therefore about the use of cookies on our website. As a part of our general Privacy Policy, this Cookie Policy describes in detail the cookies and similar technologies used on our website, as well as the reason and legal basis for that.

1. What are cookies?

A cookie is a small piece of text placed on your end device by your web browser. It stores certain information about your visit which makes it easier to visit our site again.

We use primarily "First-Party cookies" which are set and controlled by our website. When you visit our website next time with the same device, the information stored by cookies is returned to our website. In addition, our website also uses cookies from external services. Called “Third-Party cookies", these cookies enable you to view some of our website pages. In this case, the information stored by cookies is returned to another website to which the cookie belongs.

There are session cookies that are used only while navigating our website. These cookies are deleted when the session ends - after logging out and closing your browser. There are also long-term cookies that remain on your device indefinitely until you or your browser delete them (or their duration expires).

The information stored and returned by the cookie informs websites about you and enables them to personalise your user experience. Cookies can also be used to gather anonymised marketing statistics about your browsing experience on our website. Note, only the cookie is identified on the device. Collecting of aditional personal data is only done with your explicit consent or if such storage is necessary, for example in order to enable some services.

2. Consent to the use of cookies

We will only start to use cookies allowing us to keep statistics or providing additional services on our website after you have given your consent. You can activate or deactivate those cookies in a cookie banner on our website. Using this banner, you can customise your cookie settings at any time.

3. Legal basis to the use of cookies

The GDPR requires a website to collect personal data from users only after they have given their explicit consent for the specific purposes of its use.

If you have given your consent to the use of cookies, the legal basis for data processing is governed by Art. 6 para. 1 sent. 1(a) GDPR. If no consent is requested, the legal basis for the use of cookies is governed by Art. 6 para. 1 sent. 1(f) GDPR.

4. How do we use cookies?

There are three types of cookies we use on our website, differentiated by their purpose and function:

Necessary cookies
Functional cookies
Marketing and analytics cookies

Necessary cookies

These cookies are technically required for the smooth use of our website and the associated functions and cannot be individually activated or deactivated. These are First-Party cookies and are exclusively used by EMDESK website. This means the information stored in these cookies is sent only to our website.

The following necessary cookies are used on our website:

Name	Provider	Purpose	Duration
CRAFT_CSRF_TOKEN	emdesk.com	Cross Site Request Forgery Prevention	End of session
allowedCookies, dateUpdated	emdesk.com	Saves the allowed cookies in the cookiebar	1 year

Functional cookies

These are Third-Party cookies and services that improve the functionality of our website. For example, with their help you can watch videos that we provide through YouTube or subscribe to our newsletter. These cookies can be activated and deactivated in the cookie banner.

The following functional cookies are used on our website:

Name	Provider	Purpose	Duration
VISITOR_INFO1_LIVE	youtube.com	Provides bandwidth estimations on pages with integrated YouTube videos.	6 months
YSC	youtube.com	Remembers user input and associate a user's actions.	End of session
CONSENT	youtube.com	Remembers users decision on whether they enable YouTube cookies or not.	2 years

Marketing and analytics cookies

These are Third-Party cookies and technologies that allow us to analyse how visitors use our tools and website. These cookies can be activated and deactivated in the cookie banner.

The following marketing and analytics cookies are used on our website:

Name	Provider	Purpose	Duration
__hstc	hubspot.com	Remembers users domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).	6 months
__hssc	hubspot.com	Keeps track of sessions, determines if HubSpot should increment the session number and timestamps in the __hstc cookie, remembers users domain, viewCount, and session start timestamp.	1 hour
__hssrc	hubspot.com	Set by HubSpot to determine if the visitor has restarted their browser.	End of session
__cf_bm	hubspot.com	Set by HubSpot's CDN provider and is a necessary cookie for bot protection.	1 hour
messagesUtk	hubspot.com	Used by HubSpot to recognize visitors who chat with you via the chatflows tool.	6 months
hubspotutk	hubspot.com	Keeps track of a visitor's identity, contains an opaque GUID to represent the current visitor and is passed to HubSpot on form submission and used when deduplicating contacts.	6 months
_ga	google.com	Contains a randomly generated user ID used to distinguish users. User and session information is stored anonymously.	2 years
_gid	google.com	Contains a randomly generated user ID used to distinguish users. User and session information is stored anonymously.	1 day
_gat	google.com	Used by Google Analytics to throttle the request rate.	1 hour
_gcl_au	google.com	Contains a randomly generated user ID used by Google AdSense to adjust advertising efficiency on the websites using their services.	3 months
IDE	google.com	Contains a randomly generated user ID used to recognise the user across different websites and display personalised advertising.	1 year
1P_JAR	google.com	Used by Google Analytics to collect site statistics and track conversion rates.	1 month
AEC	google.com		6 months
DV	google.com	Contains a randomly generated user ID used to save user preferences, e.g. the preferred language, the number of search results to be displayed on the page, as well as the decision as to whether the Google SafeSearch filter should be activated or not.	6 months
NID	google.com	Contains a randomly generated user ID used to save user preferences, e.g. the preferred language, the number of search results to be displayed on the page, as well as the decision as to whether the Google SafeSearch filter should be activated or not.	6 months
CONSENT	google.com	Remembers users decision on whether they enable Google Analytics cookies or not.	2 years