The following subprocessors are currently employed by EMDESK on behalf of the Customer in accordance with Art. 28 GDPR.

Subprocessors process personal data in encrypted form and to a limited, clearly defined extent. Additional subprocessors may be contracted at any time and are selected according to strict guidelines. Before a new subprocessor processes your personal application data, we will inform you via email with enough time to allow you to object to the outsourcing due to significant data privacy reasons

Open Telekom Cloud

Address

T-Systems International GmbH
Hahnstraße 43d, D-60528 Frankfurt am Main, Germany

Function

Open Telekom Cloud provides the cloud infrastructure service on which the application is stored. The Open Telekom Cloud is a ISO27001 certified/GPDR-compliant cloud provider and hosted in data centers in Germany, personal data is processed within the European Union.

Other provisions

There is a current Data Processing Agreement between T-Systems International GmbH and EMDESK GmbH. The transfer mechanism used by OpenTelekomCloud is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit T-Systems International GmbH data privacy for Open Telekom Cloud.

Hetzner Online

Address

Hetzner Online GmbH
Industriestr. 25 91710 Gunzenhausen, Germany

Function

Hetzner Online GmbH provides the cloud and dedicated server infrastructure service on which the application is stored. Hetzner Online GmbH is a ISO27001 certified/GPDR-compliant server and cloud provider (certificate) and hosted in data centers in Germany, personal data is processed within the European Union.

Other provisions

There is a current Data Processing Agreement between Hetzner Online GmbH and EMDESK GmbH. The transfer mechanism used by Hetzner Online GmbH is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit Hetzner Online GmbH's data privacy statement.

Mailjet

Address

Mailjet SAS
13-13 bis, rue de l’Aubrac, 75012 Paris, France

Function

Mailjet provides is a ISO27001 certified/GPDR-compliant email service provider that is used to send e-mails from the application. Mailjet is hosted in data centers in Frankfurt (Germany) and Saint-Ghislain (Belgium). Personal data is transmitted only to a limited, clearly defined extent (e-mail address, name).

Other provisions

There is a current Data Processing Agreement between Mailjet SAS and EMDESK GmbH. The transfer mechanism used by Mailjet is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit Mailjet SAS data privacy.

Help Scout

Address

Help Scout Inc.
131 Tremont Street, 3rd Floor, Boston, MA 02111-1338, USA

Function

Help Scout is committed to comply with GDPR and provides the support infrastructure for the application. When you submit a support inquiry, your personal data is processed. Personal data is transmitted only to a limited, clearly defined extent (e-mail address, first and last name).

Other provisions

There is a current Data Processing Agreement between Help Scout, Inc. and EMDESK. This was concluded on the basis of the EU Standard Contractual Clauses in which the service provider is obligated to comply with the EU data protection level. The transfer mechanisms used by Helpscout are governed by the following standards: EU Standard Contractual Clauses and Binding Corporate Rules. For more information, please visit Help Scout Inc. data privacy.

Zoho Subscriptions

Address

Zoho Corporation GmbH
Trinkausstr. 7, 40213 Düsseldorf, Germany

Function

Zoho.eu Subscriptions is used as a subscription management solution, i.e. for license management and billing. When you register a free, trial or paid account with EMDESK, your personal data is processed. Personal data is transmitted only to a limited, clearly defined extent (account holder name, billing address and e-mail address).

Other provisions

There is a current Data Processing Addendum (DPA) between Zoho Corporation GmbH and EMDESK GmbH. The transfer mechanism used by Zoho is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit Zoho data privacy.

Stripe

Address

Stripe Payments Europe, Limited
The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland

Function

Stripe provides services executing credit card payments. If you choose credit card as a payment option, your personal data will be processed. Personal data is transmitted only to a limited, clearly defined extent (account holder e-mail address, name, credit card details).

Other provisions

There is a current Data Processing Agreement between Stripe Payments Europe, Limited and EMDESK GmbH. The transfer mechanism used by Stripe is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit Stripe data privacy.

GoCardless

Address

GoCardless Ltd.
Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

Function

GoCardless provides services executing payments made by direct debit. If you choose direct debit as a payment option, your personal data will be processed. Personal data is transmitted only to a limited, clearly defined extent (account holder e-mail address, name, direct debit details).

Other provision

GoCardless is a data controller, rather than a data processor. As an end customer, you therefore have a direct legal relationship with GoCardless in regard to the use of your personal information by GoCardless. For more information, please visit GoCardless Privacy Centre.

Sentry

Address

Functional Software, Inc.
Sentry
132 Hawthorne Street, San Francisco, CA 94107, USA

Function

Sentry provides services used for analyzing errors in the browser.

Other provision

There is a Data Processing Agreement between Functional Software Inc. and EMDESK GmbH. 8x8 Inc. has certified services, for which 8x8 act as a data processor, under the European Union United States Privacy Shield Framework and the United States Swiss Privacy Shield Framework (collectively “Privacy Shield Framework”). The certification can be found here. The transfer mechanism used by Sentry is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit Sentry Privacy Policy.

8x8

Address

8x8, Inc.
Global Headquarters
675 Creekside Way, Campbell, CA 95008

Function

8x8 provides Jitsi as a Service (JaaS), a video solutions. When you start a video meeting, personal data processed. 8x8 is hosted on servers worldwide, with EMDESK's use limited to the server in Frankfurt, Germany. Personal data is transmitted only to a limited, clearly defined extent (video, name).

Other provision

8x8 Inc. has certified services, for which 8x8 act as a data processor, under the European Union United States Privacy Shield Framework and the United States Swiss Privacy Shield Framework (collectively “Privacy Shield Framework”). The certification can be found here. The transfer mechanism used by 8x8 is governed by the following standard: EU Standard Contractual Clauses. For more information, please visit 8x8 Privacy Policy.